Privacy policy

Website Terms, Privacy, Cookies and Legal Policies

1. Terms and Conditions

1.1 Introduction

These Terms and Conditions govern the use of this website and the purchase of products from it.

By accessing this website and placing an order, you agree to be bound by these Terms.

These Terms apply to all customers purchasing goods through this website.

1.2 Business Information

Business Name: Wheeler And Wheeler House Of Gems
Business Address: Higher Newham House, Sithney Common Hill, Helston, TR13 0RH
Email: wheelerandwheelerhouseofgems@outlook.com

1.3 Products

We sell natural gemstones, jewellery, and related products.

Because gemstones are natural materials, slight variations in colour, size, shape and clarity may occur. Images displayed on the website are for illustrative purposes only.

All product descriptions are provided as accurately as possible.

1.4 Pricing

All prices are listed in GBP (£).

Prices include VAT where applicable but exclude delivery costs unless stated otherwise.

Delivery charges will be displayed during checkout before the order is confirmed.

We reserve the right to change prices without notice.

1.5 Orders

Placing an order through our website constitutes an offer to purchase goods.

You will receive an email confirmation acknowledging receipt of your order. This does not mean your order has been accepted.

A contract between us is formed only when the order is dispatched.

1.6 Payment

Payment must be made in full before goods are dispatched.

We accept payment via the payment methods shown on our website.

1.7 Delivery

We aim to dispatch orders within 5 working days. UK, 10 days International. 

Unless otherwise agreed, goods will be delivered within 30 days of purchase.

Risk in the goods passes to the customer upon delivery.

1.8 Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, customers have the right to cancel an order within 14 days of receiving the goods.

To cancel an order, you must notify us within 14 days of delivery.

You then have another 14 days to return the goods.

Refunds will be issued within 14 days of receiving the returned items.

Returned items must be unused and in original packaging.

Return shipping costs are the responsibility of the customer unless the item is faulty.

1.9 Faulty or Misdescribed Goods

Under the Consumer Rights Act 2015, goods must be:

• As described
• Of satisfactory quality
• Fit for purpose

If goods are faulty or misdescribed you may be entitled to repair, replacement, or refund.

1.10 Returns

Returned items must:

• Be unused
• Include original packaging
• Be returned securely

We recommend tracked postage for returns.

1.11 Intellectual Property

All content on this website including images, logos, text, and design is the property of [Business Name].

Content may not be copied or reproduced without permission.

1.12 Governing Law

These Terms are governed by the laws of the United Kingdom.

Disputes will be subject to the jurisdiction of UK courts.

2. Privacy Policy

This Privacy Policy explains how we collect and use your personal data.

This policy complies with UK General Data Protection Regulation and the Data Protection Act 2018.

2.1 Information We Collect

We may collect:

• Name
• Billing and delivery address
• Email address
• Phone number
• Payment information
• IP address
• Website usage data

2.2 How We Use Your Information

Your information may be used to:

• Process orders
• Deliver products
• Provide customer service
• Improve website functionality
• Send order confirmations and updates

We will only use your personal data where legally permitted.

2.3 Data Storage

Personal data is stored securely using industry standard safeguards.

We retain data only as long as necessary for business or legal purposes.

2.4 Your Rights

Under UK General Data Protection Regulation, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing
• Request data portability

Requests may be made by contacting us at [Email].

2.5 Third Party Services

We may share data with trusted third parties such as:

• Payment processors
• Delivery companies
• Website hosting providers

These providers only receive information necessary to perform their services.

3. Cookie Policy

Our website uses cookies to improve your browsing experience.

Cookies are small text files stored on your device when visiting a website.

3.1 Types of Cookies We Use

Essential Cookies
Required for website functionality.

Analytics Cookies
Help us understand how visitors use the website.

Functional Cookies
Remember user preferences.

3.2 Managing Cookies

You can control cookies through your browser settings.

Disabling cookies may affect website functionality.

4. Data Protection Statement

We are committed to protecting customer data and complying with Data Protection Act 2018 and UK General Data Protection Regulation.

Measures taken include:

• Secure servers
• Encryption of sensitive data
• Restricted staff access
• Regular security monitoring

Personal data will never be sold to third parties.

5. Website Disclaimer

The information provided on this website is for general information purposes only.

While we make reasonable efforts to ensure accuracy, we make no guarantees regarding completeness or accuracy.

Gemstone descriptions, healing properties, or historical information provided on the website are not intended as medical or professional advice.

We are not responsible for losses arising from reliance on website information.

6. Contact

If you have questions about these policies please contact:

Wheeler & Wheeler House Of Gems
Higher Nhew House, Sithney Common Hill, Helston, TR13 0RH
wheelerandwheelerhouseofgems@outlook.com